What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:
• Credit cards – Mastercard, Visa and American Express
• Net Banking – all major banks
• Debit Carts – all major banks
• Wallets

What are the accepted payment methods for international transactions?

We accept the following modes of payment for international transactions:
• Credit cards – Mastercard, Visa and American Express
• PayPal

 

How do I use Credit Notes, Gift Cards and Vouchers for making payments?

To use these online, simply enter the unique code provided when you check out. You may also redeem them at one our stores. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.

Terms of use for your credit note, gift card or voucher:
• To apply a credit note, login from the same email ID to which the note has been issued.
• Discount vouchers will not be applicable on limited edition collections.
• Validity of credit notes and vouchers cannot be extended.
• If the payment was made using a credit note/gift card, a refund against the purchase will be in the same form.

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, WhatsApp us at + 91 8866166600 or write to us at info@sereindecor.com, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:30 am till 6:00 pm.

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if it meets the following conditions:
• An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email
• If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
•  Any accessories like boxers, Jewellery, Bags are not applicable for exchange.
•  If your purchase meets our return criteria stated above, please contact our care team within 14 days of delivery with the following information: –
Order number – Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at info@sereindecor.com or WhatsApp us at +91 8866166600 Monday to Saturday, between 9:30 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.

When will I receive my credit note?

• Once our team conducts a quality check at our warehouse, we will offer you a credit note.
• We offer credit notes only.
• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
• The credit note will be valid for 90 days from the date of issuance, and can be redeemed online.

Exchange & Replacement

• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
• Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.
• Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
• We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased.
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
• House and Home products can be returned only in case of a genuine quality defect.
• International orders are not eligible for exchanges or returns.

Disclaimer of Liability Indemnity and representations and warranties.  

• Other than what is mentioned in this policy we disclaim all liabilities including but not limited to any financial liability, damages, losses any claims whatsoever bought by any third party on customer or us upon your purchase and our sale, transportation and/or delivery of the products, that customer purchases from us from time to time and anytime. Further we do not make any representation or warranty under this policy for any matter including or limited to the product’s fitment for the purchase, quality, safety and hygiene, and products purchases by our customer shall be on as it basis and solely  be on their risk.

Jurisdiction.

• Any dispute with any customer with regard to any matter pertai9ning to this policy shall be finally subject ted to the jurisdiction of appropriate courts of Ahmedabad, and the governing laws shall be Indian laws only.